Once you have access to your gateway, below you will find details on how to set it up for the first time.

    Firstly, to log into your gateway you need to find the IP address of the gateway. The most common way of doing this is to check your router’s list of connected devices. If this is not possible, the following alternative methods can be used.

    • Windows: The gateway announces itself over Universal Plug and Play (UPnP) and can be found in the “Gateways” or “Other Devices” section of the Windows Network area. To find this area click “Start” search for “Network” and click “View network connected computers and devices”. Double clicking a gateway from here will open up the web-ui.
    • Mac: The gateway can be discovered using Bonjour. One of the easiest ways of using this method is to open “Safari” go to “Preferences” then “Advanced” and tick “Include Bonjour in the Bookmarks menu”. Close Preferences and navigate to “Bookmarks” and you will now see all your networked Bonjour devices including the gateway.

    Now you have the IP Address you can use it to access the gateway’s web interface. Launch your chosen web browser and type http://<your-ip> e.g. This will display the gateway’s set-up page.

    If there has been a new firmware update between receiving and the initial setup of your gateway you will receive an update option when accessing your gateway for the first time. If you wish to update straight away select “Install this update now” (recommended) but if you wish to update later, select “Update gateway firmware later” and refer to this guide.

    First, read the “End-User Licence Agreement” then proceed accordingly.

    After proceeding you will need to assign a name to your gateway. This will be how you identify the gateway when connecting to it, as well as send data to various platforms. As a general guide, we recommend that you have the location of your gateway within its name for ease of identification, such as the examples below.


    Once you have assigned your gateway a name, you will need to set-up a password to log in.

    Password must be at least eight characters long and contain at least three of the following:
    Lowercase characters (a-z)
    Uppercase characters (A-Z)
    Digits (0-9)
    Special characters (~!@#$%^&*_-+=`|\(){}[]:;”‘<>,.?/)

    Your gateway has now been setup for use.

    You can now log into your gateway, you can do this by following this guide.

    in Gateway configuration